ENHANCED SALES AND DELIVERY EXPERIENCE
There is more than one way to find your dream vehicle. From an in-store experience to a fully digital experience and in-between, choose your path to purchase.
ONLINE EXPERIENCE
Book an online sales consultation to discuss your vehicle needs. Securely review all documents online, anywhere, from any device. Book your home delivery and track your vehicle straight to your door via our Policaro Access app.
IN-STORE EXPERIENCE
HOME VEHICLE DELIVERY
There’s nothing more exciting than purchasing a new vehicle, but now we’ve made it even more enjoyable, as well as convenient, by implementing a home delivery experience that you can track straight to your door.
SERVICE EXPERIENCE OPTIONS
We've developed service options specifically designed to fit your unique needs. Whether you prefer a 24-hour drop and go approach or a personalized valet pick up and drop off experience, we offer convenient, secure and contact free options to take care of your vehicle.
24-HOUR DROP AND GO
Our easily accessible service kiosk provides a 24-hour drop & go service experience. Customers can now benefit from a convenient, secure and contact free approach to having their vehicle serviced.
VALET PICK UP AND DROP OFF
Book your service appointment online. We will take care of your service without you having to leave home. We will pick up your vehicle at a pre-scheduled time, complete the service, sanitize your vehicle and drop it off at a location designated by you.
ONLINE PARTS AND DELIVERY
Total driving enjoyment requires peace of mind. Use trustworthy components that are identical replacements to your Lexus original parts in order to eliminate uncertainty. Purchase Genuine Lexus Parts from Northwest Lexus and leave any doubt behind.
ENHANCED HEALTH & SAFETY PROCEDURES
We have implemented additional procedures across our business, in addition to the guidelines set out by public health authorities, to ensure the health and safety of our guests, employees and their families.
ENHANCED SERVICES
Personalized, contact free, mobile purchase, delivery and service experience:
- Contact free service experience
- Online vehicle purchase consultation
- Sanitized alternate mobility vehicle for reservation
- Contact free, secure, online payment process
- Easy, secure digital paperwork process
- Enhanced chat and video services
- Delivery or pick up of vehicle using a closed carrier
VEHICLE SANITIZATION
Complete sanitization of all vehicles pre and post service. Sanitization includes:
- Pre-service: Steering wheel, headrest, seat and footwell protectors
- Post-service: Full disinfection and wipe down of all vehicle surfaces, gear shift, door handles, and driver and passenger enabled vehicle controls
- Optional HVAC vehicle disinfecting system
- Mandatory gloves and masks for all employees
EMPLOYEE SUPPORT
Commitment to employee health and safety includes:
- Mandatory gloves and masks for all employees
- Physical distancing among employees
- Suspension of employee lunch gatherings
- Health check of all employees daily
- Continued employee assistance program