I am extremely pleased with Lexus service and how helpful the staff is, even to help me make a cappuccino just excellent. I want to thank Joe Mckenzie for all his help and providing me the information and cost on my next full maintenance. As an operation Manager for two of the largest telecommunication companies for over 30 years and dealing with customers and staff I would say Northwest Lexus has a very high standard when it comes to customer service, keep up the excellent work. Kind Regards