Meet our Team

Management

Tony  Policaro
Tony Policaro
Dealer Principal
Lina Policaro
Lina Policaro
General Manager
Bio
Lina Policaro
Lina Policaro
General Manager

My name is Lina Policaro, General Manager at Northwest Lexus. I started my career in the fashion & entertainment industry working in both Toronto and New York City. After a decade-long stint, I decided to follow my innate passion for my family’s automotive business. Working within the sales & finance departments, I eventually worked my way up to managerial positions and eventually to the General Manger role. While managing a dealership, I was also able to attend and graduate from the prestigious NADA Academy, Dealership Management program in November 2014. My favourite thing about Northwest Lexus are the people & the culture. From our guests to our employees, I am proud to work at such a dynamic dealership. In my personal time, I enjoy spending time with my large, but very close-knit family and volunteering at various Toronto charitable and arts initiatives.

Robert  MacDonald
Robert MacDonald
Assistant General Manager
Bio
Robert  MacDonald
Robert MacDonald
Assistant General Manager

My name is Rob MacDonald, I’m the Assistant General Manager at Northwest Lexus and I’m proud to have worked at Northwest Lexus since 2016. I’m a proud graduate of University of Western Ontario and I have worked both on the manufacturing side as well as the retail side of the automotive industry. My favourite part of my job is working with my colleagues and interacting with our guests to provide the best experience in the automotive industry. The highlight of my day is coming home to my 4 children and listening to them tell me about all the adventures the day has brought them. In my free time, I enjoy cooking and gardening.

Sales

Farooq  Memon
Farooq Memon
Sales Manager
Bio
Farooq  Memon
Farooq Memon
Sales Manager

My name is Farooq Memon. I am an MBA graduate and have been part of the Northwest Lexus management team since 2017. Having spent most of my life in Pakistan and Saudi Arabia, I moved to Canada in 2012. I have been in the car industry professionally since 2005. The favourite part of working at Northwest Lexus is the family culture and how everyone treats each other with utmost respect. In addition to speaking English, I speak Urdu/Hindi, Punjabi, Sindhi and some Arabic which helps to build rapport easily in the multicultural society of Canada. I love travelling, trying new foods and cooking in my downtime. I have a lovely wife and a beautiful son who are the source of my everyday energy!

Fred  Pauls
Fred Pauls
Assistant New Car Sales Manager
Bio
Fred  Pauls
Fred Pauls
Assistant New Car Sales Manager

I have thirty years of experience with Lexus. During my time with Northwest Lexus, I’ve seen us grow from a two-vehicle franchise to our current twenty-vehicle franchise! I’m proud of how many of our guests have been loyal Lexus customers for decades—a testament to the reliability and exciting new evolution of the Lexus product. Outside of work, I like relaxing on the golf course and playing with my grandkids.

Tony  Foggetti
Tony Foggetti
Lease Retention & Loyalty Manager
Bio
Tony  Foggetti
Tony Foggetti
Lease Retention & Loyalty Manager

My name is Tony Foggetti. If you’re in the vicinity of Northwest Lexus, please stop by! I speak English and Italian, and I’d be happy to answer any questions about your current vehicle, leasing, or potential trades over a hot or cool refreshment. It’s always a terrific experience seeing our loyal guests return time and again because they trust our expertise and professionalism. However, I also get a great sense of accomplishment from building relationships with new guests, and ensuring that every guest has a memorable experience from beginning to end. When I’m not working, you’ll find me cruising in my 1969 Camaro RS/SS convertible, cycling, refereeing hockey games, traveling and enjoying family.

Muska Sharifi
Muska Sharifi
Financial Services Manager
Bio
Muska Sharifi
Muska Sharifi
Financial Services Manager

My name is Muska Sharifi, and I am a Financial Services Manager at Northwest Lexus. I am a proud graduate of University of Toronto and am fluent in both English and Farsi. I have been with the Policaro Group since 2016 and am proud of the family environment created within our dealerships. I was raised in a family that has always been passionate about the automotive industry; my father had his own dealership, and my brother is also in the business - it's in our blood! The best part of working at Northwest Lexus is getting to meet new people every day and being able to help their dreams of owning a Lexus become a reality.

Victor Suppo
Victor Suppo
Financial Services Manager
Bio
Victor Suppo
Victor Suppo
Financial Services Manager

My name is Victor Suppo, I am a Financial Service Manager at Northwest Lexus. I joined the Policaro Group in February 2022 and couldn’t be happier. Through honesty, integrity & passion I work to ensure our guests’ satisfaction and success. With every guest’s best interest in mind, I enjoy building long-lasting and powerful relationships. Providing sound advice is paramount and a foundation for every partnership. In my free time, I enjoy spending as much time as possible with my wife and two sons. We love to enjoy the outdoors, travel, ski, play soccer and hockey.

Mazen Al  Masri
Mazen Al Masri
Floor Manager
Bio
Mazen Al  Masri
Mazen Al Masri
Floor Manager

My name is Mazen Al Masri. I’m a Floor Manager at Northwest Lexus and I’m very proud to have joined this successful sales team. I graduated from Aleppo University after studying business and I’ve been working in the automotive industry ever since then. I worked for over 15 years with Lexus in United Arab Emirates, then decided to move to Canada. One of my favourite things about working in the auto industry is being able interact with guests daily. I enjoy providing guests with superior customer service and the best vehicle to fit their needs. In my free time I enjoy playing basketball, cooking, baking desserts and spending time with my family, which consists of adorable three kids and a lovely wife.

Stefano Giannace
Stefano Giannace
Pre-Owned Inventory Manager
Kong  You
Kong You
Lexus Product Specialist
Bio
Kong  You
Kong You
Lexus Product Specialist

I’ve been in the automotive business since 2001, and I’ve been working at Northwest Lexus for well over a decade. Lexus builds some of the best, most reliable cars in the world—including my favourites the RX 350, the ES 350, the NX 300 and (of course) the ES 300H hybrid. My passion is sales, but above all I love to build relationships with my guests. I love it when a first-time guest remembers my nickname “King Kong” after six years, when they call me back to get another Lexus! Please don’t hesitate to introduce yourself in person, by email, or by phone—or when you see me outside of work at a Zumba class or martial arts demonstration.

Konstandin  Dimroci
Konstandin Dimroci
Lexus Product Specialist
Bio
Konstandin  Dimroci
Konstandin Dimroci
Lexus Product Specialist

My name is Kosta and I’m proud to have worked on the Sales team at Northwest Lexus since 2017. I was born in Albania and moved to Canada in 2004, and I have worked in the car industry for over 14 years. The favourite part of my job is meeting new clients on a daily basis. In my free time, I enjoy taking and developing black and white photography. When I’m not working, you can also find me working on my lawn or watching hockey.

Jagmeet Singh
Jagmeet Singh
Lexus Product Specialist
Bio
Jagmeet Singh
Jagmeet Singh
Lexus Product Specialist

My name is Jagmeet Singh & I've been a Sales Consultant at Northwest Lexus since 2019. I was born and & brought up in India where I also graduated as a Pharmacist in 2007 Punjab, India. I am fluent in English, Punjabi & Hindi. I have worked at different sales roles in India and Africa. Since moving to Canada in 2015 automotive sales has become became my passion. My favourite part of the job is connecting with different people & at the same time new cars & new technology pumps up my adrenaline. I am very passionate about automotive sales ever since I jumped into it. In my free time I enjoy watching some sports (UFC and cricket) & in summers I like to do bbq and some gardening.

Mukesh Das
Mukesh Das
Lexus Product Specialist
Bio
Mukesh Das
Mukesh Das
Lexus Product Specialist

I have more than twenty years of experience with multiple automobile brands in both India and Canada, and I was thrilled to join the Northwest Lexus family recently. I have a real passion for car sales, meeting new people, and helping them find their dream car. In my free time, I love watching movies and reading car blogs. Come see me for any and all of your automotive needs! I’d love to help.

Patrick Magarelli
Patrick Magarelli
Lexus Product Specialist
Bio
Patrick Magarelli
Patrick Magarelli
Lexus Product Specialist

I’ve worked in the auto industry since 2015. Since joining the Northwest Lexus family, my number-one priority is delivering an exceptional luxury car-buying experience to each and every guest. I look forward to meeting you during your next visit to Northwest Lexus!

Daniel De Clou
Daniel De Clou
Lexus Product Specialist
Bio
Daniel De Clou
Daniel De Clou
Lexus Product Specialist

Hello! My name is Daniel De Clou. I’m a sales consultant here at Northwest Lexus, and I’ve been in the automotive industry since 2017. My favorite part of the job is meeting new people every day and helping them get into their dream Lexus, while getting to know them and discovering similar interests. In my free time, I enjoy playing guitar and writing music. When I’m not working, you can find me spending time with friends and family and watching NFL football.

Alawi  Al-Baalawy
Alawi Al-Baalawy
Lexus Product Specialist
Amjad Safi
Amjad Safi
Lexus Product Specialist
Alexis da Silva
Alexis da Silva
Remarketing Specialist
Bio
Alexis da Silva
Alexis da Silva
Remarketing Specialist

My name is Alexis da Silva and I’m a Remarketing Specialist at Northwest Lexus. I’m a proud graduate of the University of Guelph. I was born in Toronto before moving to Brampton in 1997. My favorite part of my job is greeting the guests who come in the door. The best part of working at Lexus is being part of a great team. I enjoy composing music, movies, and eating at new restaurants.

Paisley Lavega
Paisley Lavega
Lease Retention & Loyalty Coordinator
Bio
Paisley Lavega
Paisley Lavega
Lease Retention & Loyalty Coordinator

Hi, my name is Paisley Lavega and I am the Lease Retention and Loyalty Coordinator at Northwest Lexus. I have been working with the Policaro Group since 2017 and have enjoying seeing how much our group has blossomed since the start of my career here. Within these years, I have had the opportunity of taking on different roles, including Business Development Coordinator and Delivery Specialist. I am a proud student of York University, where my major was Psychology and minor in Women Studies. I come from a background full of car and motorcycle enthusiasts, which is why I found it so effortless to also pursue a career in the automotive industry. Working with Policaro Group has been nothing short of exciting and I look forward to starting every morning seeing new faces, enjoying our awesome team and giving our vibrant guests the most memorable Lexus experience ever. When I’m not working, I enjoy travelling, attending racing events, doing cooking tutorials, dancing to Latin music and being a mom!

Prisilla Mangalie
Prisilla Mangalie
Guest Relations & Loyalty Coordinator
Bio
Prisilla Mangalie
Prisilla Mangalie
Guest Relations & Loyalty Coordinator

My name is Prisilla Mangalie, I’m a Guest Retention and Loyalty Coordinator at Northwest Lexus. I joined the sales department here in March 2022. I graduated from University of Toronto in Economics and Life Sciences and achieved dual master’s degrees at Harvard University for International Business and Health Sciences. My favorite part of my job is meeting new individuals every day and creating long lasting relationships with them. The highlight of my day is seeing how happy our guests are when they take delivery of their vehicle. My favourite part of working at Northwest Lexus is the amazing team from management to colleagues, they are all wonderful! I love the Fast and Furious movies and have been passionate about the automotive industry since seeing the first one. When I’m not working, I enjoy long drives in the countryside, and watching movies with my family and my pet, Rover.

Aruna Sharma
Aruna Sharma
Sales BDC Coordinator
Chloe Gokool
Chloe Gokool
Customer Concierge
Jordan Song
Jordan Song
Customer Concierge
Bio
Jordan Song
Jordan Song
Customer Concierge

Hi, my name is Jordan Song, and I am a Customer Concierge at Northwest Lexus. I am new to the automotive industry but have been an enthusiast for many years. I am born and raised in Mississauga but have travelled across the United States doing sales. I enjoy building new long-lasting relationships as I have a genuine interest in everyone. I am excited to create new positive and exciting experiences with everyone I meet at the Policaro Group. Outside of work I have many hobbies, but some of my favourites are: Mixed martial arts, snowboarding and basketball.

Perena Dujon
Perena Dujon
Customer Concierge
Gayanthi Kandiah
Gayanthi Kandiah
Delivery Specialist
Bio
Gayanthi Kandiah
Gayanthi Kandiah
Delivery Specialist

Hello! My name is Gayanthi Kandiah and I am a member of the delivery specialist team at Northwest Lexus. Before joining the wonderful team at Lexus, I was in retail, where I acquired customer service experience and was able to grow and expand my skills. I was born in Toronto and still live here. When I am not working as a customer concierge, I like to bake for friends and family. I also enjoy going on new adventures, spending time with my dog, and being outdoors.

Daniel Manibert
Daniel Manibert
Delivery Specialist
Bio
Daniel Manibert
Daniel Manibert
Delivery Specialist

Hi, my name is Daniel, I was born in Toronto but spent most of my life in Woodbridge. My dream car is the Acura NSX which I hope to buy one day. In my free time, I enjoy building computers and learning about cars. I’ve always had a passion for cars and after leaving my job in construction for 10 years I decided it was time to take a chance and pursue it, after joining Northwest Lexus I’ve met so many wonderful people and had the honour of being part of the excitement of purchasing a new car.

Service

Mark Griffin
Mark Griffin
Service Manager
Bio
Mark Griffin
Mark Griffin
Service Manager

My name is Mark Griffin and I am the Service Manager at Northwest Lexus. I am a Service and Parts professional with over 30 years of experience assisting customers with their automotive needs. My education has mostly been hands on, but I have been fortunate enough to participate in numerous professional training courses during my career at Georgian College, Southern Alberta Institute of Technology, Humber College, and Western University. I would say one of my best qualities is building relationships with customers, vendors, manufacturers, and team members. Outside of work, you will find me with my family and friends at my favorite sushi restaurant or on a beach playing competitive Beach Volleyball.

Jaysen Francis
Jaysen Francis
Assistant Service Manager
Bio
Jaysen Francis
Jaysen Francis
Assistant Service Manager

My name is Jaysen Francis and I’m the Assistant Service Manager at Northwest Lexus. I have been in the Automotive Business for 22 years and most of my professional experience has been with Lexus. In my spare time, I enjoy taking hikes and walks regularly. I also enjoy following Formula 1 and regularly travel to Montreal for the Canadian Grand Prix.

Jennifer Caputo
Jennifer Caputo
Assistant Workshop Manager
Mark  Vas
Mark Vas
Service Advisor
Bio
Mark  Vas
Mark Vas
Service Advisor

One of the great parts of my job is seeing how guests trust us with their vehicles year after year… and sometimes even decade after decade. I think Lexus builds the best-engineered vehicles on the road, especially my personal favourites the LS 400, the LFA and the 2011 IS 350 AWD. When I’m not working on something automotive, you’ll find me on one of my N+1 bicycles, on a plane going somewhere I’ve never been before, or trying out a new restaurant. Stop by Northwest Lexus and say hello!

Daniela Milordi
Daniela Milordi
Service Advisor
Bio
Daniela Milordi
Daniela Milordi
Service Advisor

My name is Daniela Milordi and I am a Service Advisor at Northwest Lexus. I am a proud graduate of Herzing College and have over 3 years of experience in the automotive industry. Using my knowledge and experience I strive to assist customers in receiving the best service possible at Northwest Lexus. In my free time, I enjoy going on hikes, traveling, etc.

Harleen Kaur
Harleen Kaur
Service Advisor
Ruben Sousa
Ruben Sousa
Service Advisor
Asad Khan
Asad Khan
Internal Advisor
Janice  Mavroidis
Janice Mavroidis
Warranty Administration
Bio
Janice  Mavroidis
Janice Mavroidis
Warranty Administration

Hello and welcome to Northwest Lexus. My name is Janice and I am the Warranty Administrator. I am proud to say I have worked here, with my amazing team, since 2002 and I am not done yet! I love long walks, gardening, spending time with my family and watching the birds at the feeder - while chasing away those pesky squirrels!

Barry  Brown
Barry Brown
Lexus Technical Expert
Bio
Barry  Brown
Barry Brown
Lexus Technical Expert

I started as an apprentice at a Triumph dealership in 1971 in Scotland. I came to Canada in 1988—so many years working “in the shop”! Outside of work, my wife and I look after five of our seven grandkids, so I often say my main goals and interests are peace and quiet! At work, however, I’m all about the “Pursuit of Perfection.” If you were to ask me what I like most about Northwest Lexus, I’d have to say it’s the support and that I get to keep up with all the exciting new technology.

Mia Policaro
Mia Policaro
Service BDC Coordinator
Bio
Mia Policaro
Mia Policaro
Service BDC Coordinator

My name is Mia Policaro and I’m a Service BDC Coordinator at Northwest Lexus. I’m proud to have worked on the sales/pre-owned sales team at Northwest Lexus since 2020. I’m a proud graduate of Ryerson University, and I’ve worked for the Policaro Group since 2016. The best part of working at Northwest Lexus is being part of such a talented and hard-working team.

Sasha Roberts
Sasha Roberts
Service BDC Coordinator
Bio
Sasha Roberts
Sasha Roberts
Service BDC Coordinator

I grew up in the automotive industry, but I also have eighteen years of experience working in the entertainment industry, from record labels to casinos. A few years ago, I finally found the career I was looking for. I’m proud and excited to carry on my family’s passion for cars as a BDC specialist at Northwest Lexus!

Rajnish Dhillon
Rajnish Dhillon
Service BDC Coordinator
Roberto Carranza-Custodio
Roberto Carranza-Custodio
Service BDC Coordinator
Eddie Colacchio
Eddie Colacchio
Mobility Coordinator

Parts

Nelson Ng
Nelson Ng
Parts Manager
Bio
Nelson Ng
Nelson Ng
Parts Manager

My name is Nelson Ng, and I am a Parts Manager at Northwest Lexus. I came to Canada 50th years ago. I worked in automotive service industry for forty plus years from apprentice to a licenced technician and Part/Service manager. My favorite part of my job is helping our internal and external guest’s need and keep them happy. In my free time, I enjoy get together with my family especially spend some good time with our grand daughters.

Mahesh  Tailor
Mahesh Tailor
Parts Advisor
Bio
Mahesh  Tailor
Mahesh Tailor
Parts Advisor

I come from an extensive automotive background: over twenty-three years of experience at a family car parts business in Kenya, plus well over a decade of experience with Lexus in Canada! On my days off, you can find me on the golf course or the squash court.

Roberto Furci
Roberto Furci
Parts Advisor
Bio
Roberto Furci
Roberto Furci
Parts Advisor

My name is Roberto Furci, I have been with Northwest Lexus for four years. I started in the wash bay and found a home in the parts department. I graduated from Centennial college with a degree in Motive and Power. During my free time, I am usually skateboarding or catching up on Netflix.

Daniel Cullen
Daniel Cullen
Parts Advisor