Meet our Team

Experience exceptional customer service with the dedicated team at Northwest Lexus. Meet our team of passionate Lexus experts.

Management

Tony  Policaro
Tony Policaro
Dealer Principal
Lina Policaro
Lina Policaro
General Manager
Bio
Lina Policaro
Lina Policaro
General Manager

My name is Lina Policaro, General Manager at Northwest Lexus. I started my career in the fashion & entertainment industry working in both Toronto and New York City. After a decade-long stint, I decided to follow my innate passion for my family’s automotive business. Working within the sales & finance departments, I eventually worked my way up to managerial positions and eventually to the General Manger role. While managing a dealership, I was also able to attend and graduate from the prestigious NADA Academy, Dealership Management program in November 2014. My favourite thing about Northwest Lexus are the people & the culture. From our guests to our employees, I am proud to work at such a dynamic dealership. In my personal time, I enjoy spending time with my large, but very close-knit family and volunteering at various Toronto charitable and arts initiatives.

Sales

Roberto Olivar
Roberto Olivar
Sales Manager
Bio
Roberto Olivar
Roberto Olivar
Sales Manager

Hello, my name is Roberto Olivar and I am the Sales Manager here at Northwest Lexus. I was born and raised in Venezuela and came to Canada in 2005. Since then, I have made a career in the retail automotive industry, having performed many roles within a handful of manufacturers. My longest tenure was with Mercedes-Benz Canada for nearly 10 years. I’m a musician (bass guitar player and vocalist) performing Latin music, instructor of Capoeira (Brazilian self-defence art), mountain biker, hiker, camper, and can’t wait to take my baby daughter to her first trip. I am very excited to be a part of the Policaro Group as I can see how passionate everyone is for customer experience and for the product we represent.

Stefano Giannace
Stefano Giannace
Preowned Sales Manager
Patrick Magarelli
Patrick Magarelli
Assistant Sales Manager
Bio
Patrick Magarelli
Patrick Magarelli
Assistant Sales Manager

I’ve worked in the auto industry since 2015. Since joining the Northwest Lexus family, my number-one priority is delivering an exceptional luxury car-buying experience to each and every guest. I look forward to meeting you during your next visit to Northwest Lexus!

Tony  Foggetti
Tony Foggetti
Lease Retention & Loyalty Manager
Bio
Tony  Foggetti
Tony Foggetti
Lease Retention & Loyalty Manager

My name is Tony Foggetti. If you’re in the vicinity of Northwest Lexus, please stop by! I speak English and Italian, and I’d be happy to answer any questions about your current vehicle, leasing, or potential trades over a hot or cool refreshment. It’s always a terrific experience seeing our loyal guests return time and again because they trust our expertise and professionalism. However, I also get a great sense of accomplishment from building relationships with new guests, and ensuring that every guest has a memorable experience from beginning to end. When I’m not working, you’ll find me cruising in my 1969 Camaro RS/SS convertible, cycling, refereeing hockey games, traveling and enjoying family.

Mazen Al  Masri
Mazen Al Masri
Floor Manager
Bio
Mazen Al  Masri
Mazen Al Masri
Floor Manager

My name is Mazen Al Masri. I’m a Floor Manager at Northwest Lexus and I’m very proud to have joined this successful sales team. I graduated from Aleppo University after studying business and I’ve been working in the automotive industry ever since then. I worked for over 15 years with Lexus in United Arab Emirates, then decided to move to Canada. One of my favourite things about working in the auto industry is being able interact with guests daily. I enjoy providing guests with superior customer service and the best vehicle to fit their needs. In my free time I enjoy playing basketball, cooking, baking desserts and spending time with my family, which consists of adorable three kids and a lovely wife.

Victor Suppo
Victor Suppo
Financial Services Manager
Bio
Victor Suppo
Victor Suppo
Financial Services Manager

My name is Victor Suppo, I am a Financial Service Manager at Northwest Lexus. I joined the Policaro Group in February 2022 and couldn’t be happier. Through honesty, integrity & passion I work to ensure our guests’ satisfaction and success. With every guest’s best interest in mind, I enjoy building long-lasting and powerful relationships. Providing sound advice is paramount and a foundation for every partnership. In my free time, I enjoy spending as much time as possible with my wife and two sons. We love to enjoy the outdoors, travel, ski, play soccer and hockey.

Mariam Petrovich
Mariam Petrovich
Financial Services Manager
Gagan Multani
Gagan Multani
Inventory Acquisition Specialist
Fred  Pauls
Fred Pauls
Lexus Product Specialist
Bio
Fred  Pauls
Fred Pauls
Lexus Product Specialist

I have thirty years of experience with Lexus. During my time with Northwest Lexus, I’ve seen us grow from a two-vehicle franchise to our current twenty-vehicle franchise! I’m proud of how many of our guests have been loyal Lexus customers for decades—a testament to the reliability and exciting new evolution of the Lexus product. Outside of work, I like relaxing on the golf course and playing with my grandkids.

Kong  You
Kong You
Lexus Product Specialist
Bio
Kong  You
Kong You
Lexus Product Specialist

I’ve been in the automotive business since 2001, and I’ve been working at Northwest Lexus for well over a decade. Lexus builds some of the best, most reliable cars in the world—including my favourites the RX 350, the ES 350, the NX 300 and (of course) the ES 300H hybrid. My passion is sales, but above all I love to build relationships with my guests. I love it when a first-time guest remembers my nickname “King Kong” after six years, when they call me back to get another Lexus! Please don’t hesitate to introduce yourself in person, by email, or by phone—or when you see me outside of work at a Zumba class or martial arts demonstration.

Jagmeet Singh
Jagmeet Singh
Lexus Product Specialist
Bio
Jagmeet Singh
Jagmeet Singh
Lexus Product Specialist

My name is Jagmeet Singh & I've been a Sales Consultant at Northwest Lexus since 2019. I was born and & brought up in India where I also graduated as a Pharmacist in 2007 Punjab, India. I am fluent in English, Punjabi & Hindi. I have worked at different sales roles in India and Africa. Since moving to Canada in 2015 automotive sales has become became my passion. My favourite part of the job is connecting with different people & at the same time new cars & new technology pumps up my adrenaline. I am very passionate about automotive sales ever since I jumped into it. In my free time I enjoy watching some sports (UFC and cricket) & in summers I like to do bbq and some gardening.

Mukesh Das
Mukesh Das
Lexus Product Specialist
Bio
Mukesh Das
Mukesh Das
Lexus Product Specialist

I have more than twenty years of experience with multiple automobile brands in both India and Canada, and I was thrilled to join the Northwest Lexus family recently. I have a real passion for car sales, meeting new people, and helping them find their dream car. In my free time, I love watching movies and reading car blogs. Come see me for any and all of your automotive needs! I’d love to help.

Daniel De Clou
Daniel De Clou
Lexus Product Specialist
Bio
Daniel De Clou
Daniel De Clou
Lexus Product Specialist

Hello! My name is Daniel De Clou. I’m a sales consultant here at Northwest Lexus, and I’ve been in the automotive industry since 2017. My favorite part of the job is meeting new people every day and helping them get into their dream Lexus, while getting to know them and discovering similar interests. In my free time, I enjoy playing guitar and writing music. When I’m not working, you can find me spending time with friends and family and watching NFL football.

Amjad Safi
Amjad Safi
Lexus Product Specialist
Angela Sidhu
Angela Sidhu
Lexus Product Specialist
Rav Randhawa
Rav Randhawa
Lexus Product Specialist
Chloe Gokool
Chloe Gokool
Loyalty Retention Coordinator
Gayanthi Kandiah
Gayanthi Kandiah
Sales Administrator
Sanjeev Thangavadivelu
Sanjeev Thangavadivelu
Delivery Specialist
Anita Sugrim
Anita Sugrim
Customer Concierge
Manpreet Bains
Manpreet Bains
Customer Concierge
Sarah Orr
Sarah Orr
BDC Specialist Team Lead
Daniel Manibert
Daniel Manibert
BDC Specialist
Bio
Daniel Manibert
Daniel Manibert
BDC Specialist

Hi, my name is Daniel, I was born in Toronto but spent most of my life in Woodbridge. My dream car is the Acura NSX which I hope to buy one day. In my free time, I enjoy building computers and learning about cars. I’ve always had a passion for cars and after leaving my job in construction for 10 years I decided it was time to take a chance and pursue it, after joining Northwest Lexus I’ve met so many wonderful people and had the honour of being part of the excitement of purchasing a new car.

Mubariz Ahmad
Mubariz Ahmad
Sales Assistant
Anthony Alekji
Anthony Alekji
Sales Assistant

Service

Kent Gerhardt
Kent Gerhardt
Fixed Operations Manager
Mia Policaro
Mia Policaro
Service Consultant
Bio
Mia Policaro
Mia Policaro
Service Consultant

My name is Mia Policaro and I’m a Service Consultant at Northwest Lexus. I’m proud to have worked on the sales/pre-owned sales team at Northwest Lexus since 2020. I’m a proud graduate of Ryerson University, and I’ve worked for the Policaro Group since 2016. The best part of working at Northwest Lexus is being part of such a talented and hard-working team.

Daniela Milordi
Daniela Milordi
Service Consultant
Bio
Daniela Milordi
Daniela Milordi
Service Consultant

My name is Daniela Milordi and I am a Service Consultant at Northwest Lexus. I am a proud graduate of Herzing College and have over 3 years of experience in the automotive industry. Using my knowledge and experience I strive to assist customers in receiving the best service possible at Northwest Lexus. In my free time, I enjoy going on hikes, traveling, etc.

Ruben Sousa
Ruben Sousa
Service Consultant
Christine Babiak
Christine Babiak
Service Consultant
Dave Singh
Dave Singh
Service Consultant
Barry  Brown
Barry Brown
Lexus Technical Expert
Bio
Barry  Brown
Barry Brown
Lexus Technical Expert

I started as an apprentice at a Triumph dealership in 1971 in Scotland. I came to Canada in 1988—so many years working “in the shop”! Outside of work, my wife and I look after five of our seven grandkids, so I often say my main goals and interests are peace and quiet! At work, however, I’m all about the “Pursuit of Perfection.” If you were to ask me what I like most about Northwest Lexus, I’d have to say it’s the support and that I get to keep up with all the exciting new technology.

Daniel Mathews
Daniel Mathews
Service BDC Coordinator
Roberto Carranza-Custodio
Roberto Carranza-Custodio
Service BDC Coordinator
Navpreet Dhillon
Navpreet Dhillon
Service BDC Coordinator
Bio
Navpreet Dhillon
Navpreet Dhillon
Service BDC Coordinator

My name is Navpreet Dhillon. I'm a detailed-oriented high-energy professional with exceptional computer skills, multi-tasking ability, and organizational capabilities. I'm currently working as a Business Development Representative at Northwest Lexus- Policaro group since May 2023.??I have a strong background in customer service and administrative tasks. I'm a quick learner and able to adapt to new situations while working under pressure. My communication skills are extremely effective and efficient, allowing me to effectively interact with customers and colleagues. I'm also able to work well in a team and take on a leadership role when necessary.??My favorite part of my job is resolving customer issues and ensuring their satisfaction. I enjoy communicating clearly with customers, understanding their needs, and providing resolutions. The highlight of my day is when I can exceed customer expectations and leave them satisfied with our service.??In my free time, I enjoy staying active and engaging in activities like hiking and playing sports. When I'm not working as a Business Development Representative, you can find me spending time with my family and friends, exploring new places, or reading books on personal development.??Overall, I bring strong customer service skills, organizational capabilities, and a passion for providing excellent service to the team at Northwest Lexus- Policaro group. I'm committed to meeting deadlines with excellence and contributing to the success of the dealership.

Eddie Colacchio
Eddie Colacchio
Mobility Coordinator
Aimen Janjua
Aimen Janjua
Service Coordinator
Frank Macri
Frank Macri
Internal Advisor
Avinash Samaroo
Avinash Samaroo
Service Assistant
Jesse Garcia
Jesse Garcia
Service Assistant

Parts

Mark Griffin
Mark Griffin
Parts Manager
Bio
Mark Griffin
Mark Griffin
Parts Manager

My name is Mark Griffin and I am the Parts Manager at Northwest Lexus. I am a Service and Parts professional with over 30 years of experience assisting customers with their automotive needs. My education has mostly been hands on, but I have been fortunate enough to participate in numerous professional training courses during my career at Georgian College, Southern Alberta Institute of Technology, Humber College, and Western University. I would say one of my best qualities is building relationships with customers, vendors, manufacturers, and team members. Outside of work, you will find me with my family and friends at my favorite sushi restaurant or on a beach playing competitive Beach Volleyball.

Mahesh  Tailor
Mahesh Tailor
Parts Advisor
Bio
Mahesh  Tailor
Mahesh Tailor
Parts Advisor

I come from an extensive automotive background: over twenty-three years of experience at a family car parts business in Kenya, plus well over a decade of experience with Lexus in Canada! On my days off, you can find me on the golf course or the squash court.

Benjamin Drenters
Benjamin Drenters
Parts Advisor
Talal Ahkter
Talal Ahkter
Parts Advisor