Management
My name is Lina Policaro, General Manager at Northwest Lexus. I started my career in the fashion & entertainment industry working in both Toronto and New York City. After a decade-long stint, I decided to follow my innate passion for my family’s automotive business. Working within the sales & finance departments, I eventually worked my way up to managerial positions and eventually to the General Manger role. While managing a dealership, I was also able to attend and graduate from the prestigious NADA Academy, Dealership Management program in November 2014. My favourite thing about Northwest Lexus are the people & the culture. From our guests to our employees, I am proud to work at such a dynamic dealership. In my personal time, I enjoy spending time with my large, but very close-knit family and volunteering at various Toronto charitable and arts initiatives.
My name is Rob MacDonald, I’m the Assistant General Manager at Northwest Lexus and I’m proud to have worked at Northwest Lexus since 2016. I’m a proud graduate of University of Western Ontario and I have worked both on the manufacturing side as well as the retail side of the automotive industry. My favourite part of my job is working with my colleagues and interacting with our guests to provide the best experience in the automotive industry. The highlight of my day is coming home to my 4 children and listening to them tell me about all the adventures the day has brought them. In my free time, I enjoy cooking and gardening.
Sales
My name is Farooq Memon. I am an MBA graduate and have been part of the Northwest Lexus management team since 2017. Having spent most of my life in Pakistan and Saudi Arabia, I moved to Canada in 2012. I have been in the car industry professionally since 2005. The favourite part of working at Northwest Lexus is the family culture and how everyone treats each other with utmost respect. In addition to speaking English, I speak Urdu/Hindi, Punjabi, Sindhi and some Arabic which helps to build rapport easily in the multicultural society of Canada. I love travelling, trying new foods and cooking in my downtime. I have a lovely wife and a beautiful son who are the source of my everyday energy!
My name is Fahmeed Bajwa, and I am a Sales Manager at Northwest Lexus. I am proud to have joined the amazing team at Northwest Lexus in 2020. I did my Masters in Business Administration and have almost 20 years of automotive sales experience. I have strong B2B and B2C experience with Sales, Marketing, Finance and Project Management in Global Markets and varied industries. I was born in Pakistan, I am fluent in English, Urdu, Hindi, Punjabi, and some Arabic. What I like most about working at Northwest Lexus is providing top class services to all, internal and external guests. There is a family like atmosphere, which supports the Lexus culture of Omotenashi, meaning every service comes from the heart, with honesty and integrity. In my free time, I enjoy gardening, playing music and singing.
I have thirty years of experience with Lexus. During my time with Northwest Lexus, I’ve seen us grow from a two-vehicle franchise to our current twenty-vehicle franchise! I’m proud of how many of our guests have been loyal Lexus customers for decades—a testament to the reliability and exciting new evolution of the Lexus product. Outside of work, I like relaxing on the golf course and playing with my grandkids.
My name is Tony Foggetti. If you’re in the vicinity of Northwest Lexus, please stop by! I speak English and Italian, and I’d be happy to answer any questions about your current vehicle, leasing, or potential trades over a hot or cool refreshment. It’s always a terrific experience seeing our loyal guests return time and again because they trust our expertise and professionalism. However, I also get a great sense of accomplishment from building relationships with new guests, and ensuring that every guest has a memorable experience from beginning to end. When I’m not working, you’ll find me cruising in my 1969 Camaro RS/SS convertible, cycling, refereeing hockey games, traveling and enjoying family.
I have been in the automotive industry for over 9 years. I have been with Northwest Lexus for 6 years in sales and the finance office so I appreciate both sides of the business. I enjoy my role assisting our guests in making the best decisions for their vehicle ownership. When I am not in the office, I enjoy spending time with my family and friends.
My name is Syed Muzammil Hussain and I am a successful Financial Services Manager at Northwest Lexus since 2020. I am proud graduate of University of Sunderland in London, UK and am fluent in English, Urdu, Hindi and Punjabi. After moving to Canada in 2013, I continued my passion of working in the automotive industry and now hold 11+ years of experience providing World Class Service in Canada, United Kingdom and Pakistan. President Award winner with Lexus for the years 2017, 2018 and 2019 makes me strive harder to provide exceptional vehicle purchase experience to my guest from start to finish. In my free time, I enjoy racing, travelling and socializing with friends and family.
My name is Muska Sharifi, and I am a Financial Services Manager at Northwest Lexus. I am a proud graduate of University of Toronto and am fluent in both English and Farsi. I have been with the Policaro Group since 2016 and am proud of the family environment created within our dealerships. I was raised in a family that has always been passionate about the automotive industry; my father had his own dealership, and my brother is also in the business - it's in our blood! The best part of working at Northwest Lexus is getting to meet new people every day and being able to help their dreams of owning a Lexus become a reality.
I’ve been in the automotive business since 2001, and I’ve been working at Northwest Lexus for well over a decade. Lexus builds some of the best, most reliable cars in the world—including my favourites the RX 350, the ES 350, the NX 300 and (of course) the ES 300H hybrid. My passion is sales, but above all I love to build relationships with my guests. I love it when a first-time guest remembers my nickname “King Kong” after six years, when they call me back to get another Lexus! Please don’t hesitate to introduce yourself in person, by email, or by phone—or when you see me outside of work at a Zumba class or martial arts demonstration.
My name is Peter Nanda, I have been a member of the Northwest Lexus team since 2015. An Electrical Engineer by profession, prior to joining Northwest Lexus, I have been involved in managing operations for large global organizations. I am a proud father of three very successful children and have been blessed with 3 grandchildren. I enjoy spending quality time with my wife, children and grandchildren. I love to travel with my family, try different restaurants, see new places and I enjoy vacations and social gatherings. The key to my success in Sales is listening to my guests, building long term relationships and providing solutions which benefit my guests in the long run.
My name is Kosta and I’m proud to have worked on the Sales team at Northwest Lexus since 2017. I was born in Albania and moved to Canada in 2004, and I have worked in the car industry for over 14 years. The favourite part of my job is meeting new clients on a daily basis. In my free time, I enjoy taking and developing black and white photography. When I’m not working, you can also find me working on my lawn or watching hockey.
My name is Jagmeet Singh & I've been a Sales Consultant at Northwest Lexus since 2019. I was born and & brought up in India where I also graduated as a Pharmacist in 2007 Punjab, India. I am fluent in English, Punjabi & Hindi. I have worked at different sales roles in India and Africa. Since moving to Canada in 2015 automotive sales has become became my passion. My favourite part of the job is connecting with different people & at the same time new cars & new technology pumps up my adrenaline. I am very passionate about automotive sales ever since I jumped into it. In my free time I enjoy watching some sports (UFC and cricket) & in summers I like to do bbq and some gardening.
I have more than twenty years of experience with multiple automobile brands in both India and Canada, and I was thrilled to join the Northwest Lexus family recently. I have a real passion for car sales, meeting new people, and helping them find their dream car. In my free time, I love watching movies and reading car blogs. Come see me for any and all of your automotive needs! I’d love to help.
I’ve worked in the auto industry since 2015. Since joining the Northwest Lexus family, my number-one priority is delivering an exceptional luxury car-buying experience to each and every guest. I look forward to meeting you during your next visit to Northwest Lexus!
Hi! I am Rahuul, I have been in car sales since 2017. Originally from New Delhi, India where I was in B2B sales. I speak English, Hindi, Punjabi & Urdu. I am a commerce graduate but technology has always attracted me and working at Northwest Lexus gives me joy by interacting with different people and connecting me to the latest technology. I love to hear my guest's requirements and then provide them a solution which best suits their needs. My greatest testimony of developing long term relationships is when my guests refer me to their friends & family.
My name is Mia Policaro and I’m a Remarketing Specialist at Northwest Lexus. I’m proud to have worked on the sales/pre-owned sales team at Northwest Lexus since 2020. I’m a proud graduate of Ryerson University, and I’ve worked for the Policaro Group since 2016. The best part of working at Northwest Lexus is being part of such a talented and hard-working team.
Hi, my name is Paisley Lavega and I am the Lease Retention and Loyalty Coordinator at Northwest Lexus. I have been working with the Policaro Group since 2017 and have enjoying seeing how much our group has blossomed since the start of my career here. Within these years, I have had the opportunity of taking on different roles, including Business Development Coordinator and Delivery Specialist. I am a proud student of York University, where my major was Psychology and minor in Women Studies. I come from a background full of car and motorcycle enthusiasts, which is why I found it so effortless to also pursue a career in the automotive industry. Working with Policaro Group has been nothing short of exciting and I look forward to starting every morning seeing new faces, enjoying our awesome team and giving our vibrant guests the most memorable Lexus experience ever. When I’m not working, I enjoy travelling, attending racing events, doing cooking tutorials, dancing to Latin music and being a mom!
Hello! My name is Daniel De Clou. I’m a sales consultant here at Northwest Lexus, and I’ve been in the automotive industry since 2017. My favorite part of the job is meeting new people every day and helping them get into their dream Lexus, while getting to know them and discovering similar interests. In my free time, I enjoy playing guitar and writing music. When I’m not working, you can find me spending time with friends and family and watching NFL football.
Hello! My name is Hashmat Ahmad, and I am the Guest Experience Specialist at Northwest Lexus, and I am proud to be a part of the BDC team at Northwest Lexus. I was born in Brantford, ON before moving to Toronto, ON. The best part of working a Lexus is the diversity within the team and the guests. I also enjoy getting to meet many amazing people. In my free time, I love watching soccer and trying different restaurants.
Hello there! My name is Tiffeny and I’m the Mobility & Guest Loyalty Coordinator at Northwest Lexus. I have been part of the team for 2 years. Before being a part of the automotive industry I worked in fashion retail for a number of years. I love seeing our guest's happy faces after they buy their dream Lexus and I’m so happy to be a part of this exciting time for you all! In my free time I love to be outdoors, trying new restaurants and settling down with a good book or movie.
Hi, I'm Natasha and I'm proud to be a newer addition to the Policaro team! You'll find me at the Northwest Lexus front desk, with a friendly smile and ready to help - I'm a Customer Concierge. Although I'm new to the automotive world, I have an extensive history in customer service excellence paired with a strong clerical background. I speak two languages fluently (now half way into my third!), love to read, travel and watch live sports and music. I can't wait to be a part of your new car journey.
My name is Alexis da Silva and I’m a customer concierge at Northwest Lexus. I’m a proud graduate of the University of Guelph. I was born in Toronto before moving to Brampton in 1997. My favorite part of my job is greeting the guests who come in the door. The best part of working at Lexus is being part of a great team. I enjoy composing music, movies, and eating at new restaurants.
Service
One of the great parts of my job is seeing how guests trust us with their vehicles year after year… and sometimes even decade after decade. I think Lexus builds the best-engineered vehicles on the road, especially my personal favourites the LS 400, the LFA and the 2011 IS 350 AWD. When I’m not working on something automotive, you’ll find me on one of my N+1 bicycles, on a plane going somewhere I’ve never been before, or trying out a new restaurant. Stop by Northwest Lexus and say hello!
My name is Jabeen and I’ve worked for Toyota/Lexus for over ten years. I speak Korean fluently and am proud to have attended Centennial College. In my free time, I enjoy staying active, especially hiking and biking with my children.
Hello and welcome to Northwest Lexus. My name is Janice and I am the Warranty Administrator. I am proud to say I have worked here, with my amazing team, since 2002 and I am not done yet! I love long walks, gardening, spending time with my family and watching the birds at the feeder - while chasing away those pesky squirrels!
I started as an apprentice at a Triumph dealership in 1971 in Scotland. I came to Canada in 1988—so many years working “in the shop”! Outside of work, my wife and I look after five of our seven grandkids, so I often say my main goals and interests are peace and quiet! At work, however, I’m all about the “Pursuit of Perfection.” If you were to ask me what I like most about Northwest Lexus, I’d have to say it’s the support and that I get to keep up with all the exciting new technology.
Ever since I was little, cars have always fascinated me! I bring over twenty years of customer service experience to the Northwest Lexus Service team, and I love building relationships with our guests. When I’m away from the service desk, I enjoy indulging in online shopping, spa days and travelling.
I grew up in the automotive industry, but I also have eighteen years of experience working in the entertainment industry, from record labels to casinos. A few years ago, I finally found the career I was looking for. I’m proud and excited to carry on my family’s passion for cars as a BDC specialist at Northwest Lexus!
Before joining the team at Northwest Lexus, I worked at McLaren Toronto as a detailer and dealership service assistant. I also have a background in finance, obtaining my BBA from the University of Guelph. I’m very passionate about cars, and I have especially strong knowledge of Japanese/JDM vehicles. What I love most about Northwest Lexus is our outstanding customer service and the exceptional quality of the cars. In my spare time, I also enjoy basketball, fishing, wakeboarding and snowboarding.
Parts
I come from an extensive automotive background: over twenty-three years of experience at a family car parts business in Kenya, plus well over a decade of experience with Lexus in Canada! On my days off, you can find me on the golf course or the squash court.
I started out at Northwest Lexus as a wash bay attendant, but I currently enjoy working in our Parts department. I have a college degree in Automotive Parts and Service Operations, but I’ve been passionate about cars since I was a kid, so the parts department is a perfect fit for me!
My name is Roberto Furci, I have been with Northwest Lexus for four years. I started in the wash bay and found a home in the parts department. I graduated from Centennial college with a degree in Motive and Power. During my free time, I am usually skateboarding or catching up on Netflix.