Meet our Team

Management

Tony  Policaro
Tony Policaro
Dealer Principal
Lina Policaro
Lina Policaro
General Manager
Bio
Lina Policaro
Lina Policaro
General Manager

My name is Lina Policaro, General Manager at Northwest Lexus. I started my career in the fashion & entertainment industry working in both Toronto and New York City. After a decade-long stint, I decided to follow my innate passion for my family’s automotive business. Working within the sales & finance departments, I eventually worked my way up to managerial positions and eventually to the General Manger role. While managing a dealership, I was also able to attend and graduate from the prestigious NADA Academy, Dealership Management program in November 2014. My favourite thing about Northwest Lexus are the people & the culture. From our guests to our employees, I am proud to work at such a dynamic dealership. In my personal time, I enjoy spending time with my large, but very close-knit family and volunteering at various Toronto charitable and arts initiatives.

Robert  MacDonald
Robert MacDonald
Assistant General Manager
Bio
Robert  MacDonald
Robert MacDonald
Assistant General Manager

My name is Rob MacDonald, I’m the Assistant General Manager at Northwest Lexus and I’m proud to have worked at Northwest Lexus since 2016. I’m a proud graduate of University of Western Ontario and I have worked both on the manufacturing side as well as the retail side of the automotive industry. My favourite part of my job is working with my colleagues and interacting with our guests to provide the best experience in the automotive industry. The highlight of my day is coming home to my 4 children and listening to them tell me about all the adventures the day has brought them. In my free time, I enjoy cooking and gardening.

Sales

Farooq  Memon
Farooq Memon
Sales Manager
Bio
Farooq  Memon
Farooq Memon
Sales Manager

My name is Farooq Memon. I am an MBA graduate and have been part of the Northwest Lexus management team since 2017. Having spent most of my life in Pakistan and Saudi Arabia, I moved to Canada in 2012. I have been in the car industry professionally since 2005. The favourite part of working at Northwest Lexus is the family culture and how everyone treats each other with utmost respect. In addition to speaking English, I speak Urdu/Hindi, Punjabi, Sindhi and some Arabic which helps to build rapport easily in the multicultural society of Canada. I love travelling, trying new foods and cooking in my downtime. I have a lovely wife and a beautiful son who are the source of my everyday energy!

Fahmeed  Bajwa
Fahmeed Bajwa
Sales Manager
Bio
Fahmeed  Bajwa
Fahmeed Bajwa
Sales Manager

My name is Fahmeed Bajwa, and I am a Sales Manager at Northwest Lexus. I am proud to have joined the amazing team at Northwest Lexus in 2020. I did my Masters in Business Administration and have almost 20 years of automotive sales experience. I have strong B2B and B2C experience with Sales, Marketing, Finance and Project Management in Global Markets and varied industries. I was born in Pakistan, I am fluent in English, Urdu, Hindi, Punjabi, and some Arabic. What I like most about working at Northwest Lexus is providing top class services to all, internal and external guests. There is a family like atmosphere, which supports the Lexus culture of Omotenashi, meaning every service comes from the heart, with honesty and integrity. In my free time, I enjoy gardening, playing music and singing.

Fred  Pauls
Fred Pauls
Assistant New Car Sales Manager
Bio
Fred  Pauls
Fred Pauls
Assistant New Car Sales Manager

I have thirty years of experience with Lexus. During my time with Northwest Lexus, I’ve seen us grow from a two-vehicle franchise to our current twenty-vehicle franchise! I’m proud of how many of our guests have been loyal Lexus customers for decades—a testament to the reliability and exciting new evolution of the Lexus product. Outside of work, I like relaxing on the golf course and playing with my grandkids.

Tony  Foggetti
Tony Foggetti
Lease Retention & Loyalty Manager
Bio
Tony  Foggetti
Tony Foggetti
Lease Retention & Loyalty Manager

My name is Tony Foggetti. If you’re in the vicinity of Northwest Lexus, please stop by! I speak English and Italian, and I’d be happy to answer any questions about your current vehicle, leasing, or potential trades over a hot or cool refreshment. It’s always a terrific experience seeing our loyal guests return time and again because they trust our expertise and professionalism. However, I also get a great sense of accomplishment from building relationships with new guests, and ensuring that every guest has a memorable experience from beginning to end. When I’m not working, you’ll find me cruising in my 1969 Camaro RS/SS convertible, cycling, refereeing hockey games, traveling and enjoying family.

Lyda  Bostock
Lyda Bostock
Financial Services Manager
Bio
Lyda  Bostock
Lyda Bostock
Financial Services Manager

I have been in the automotive industry for over 9 years. I have been with Northwest Lexus for 6 years in sales and the finance office so I appreciate both sides of the business. I enjoy my role assisting our guests in making the best decisions for their vehicle ownership. When I am not in the office, I enjoy spending time with my family and friends.

Syed Hussain
Syed Hussain
Financial Services Manager
Bio
Syed Hussain
Syed Hussain
Financial Services Manager

My name is Syed Muzammil Hussain and I am a successful Financial Services Manager at Northwest Lexus since 2020. I am proud graduate of University of Sunderland in London, UK and am fluent in English, Urdu, Hindi and Punjabi. After moving to Canada in 2013, I continued my passion of working in the automotive industry and now hold 11+ years of experience providing World Class Service in Canada, United Kingdom and Pakistan. President Award winner with Lexus for the years 2017, 2018 and 2019 makes me strive harder to provide exceptional vehicle purchase experience to my guest from start to finish. In my free time, I enjoy racing, travelling and socializing with friends and family.

Muska Sharifi
Muska Sharifi
Financial Services Manager
Bio
Muska Sharifi
Muska Sharifi
Financial Services Manager

My name is Muska Sharifi, and I am a Financial Services Manager at Northwest Lexus. I am a proud graduate of University of Toronto and am fluent in both English and Farsi. I have been with the Policaro Group since 2016 and am proud of the family environment created within our dealerships. I was raised in a family that has always been passionate about the automotive industry; my father had his own dealership, and my brother is also in the business - it's in our blood! The best part of working at Northwest Lexus is getting to meet new people every day and being able to help their dreams of owning a Lexus become a reality.

Kong  You
Kong You
Lexus Product Specialist
Bio
Kong  You
Kong You
Lexus Product Specialist

I’ve been in the automotive business since 2001, and I’ve been working at Northwest Lexus for well over a decade. Lexus builds some of the best, most reliable cars in the world—including my favourites the RX 350, the ES 350, the NX 300 and (of course) the ES 300H hybrid. My passion is sales, but above all I love to build relationships with my guests. I love it when a first-time guest remembers my nickname “King Kong” after six years, when they call me back to get another Lexus! Please don’t hesitate to introduce yourself in person, by email, or by phone—or when you see me outside of work at a Zumba class or martial arts demonstration.

Pradeep  ‘Peter’ Nanda
Pradeep ‘Peter’ Nanda
Lexus Product Specialist
Bio
Pradeep  ‘Peter’ Nanda
Pradeep ‘Peter’ Nanda
Lexus Product Specialist

My name is Peter Nanda, I have been a member of the Northwest Lexus team since 2015. An Electrical Engineer by profession, prior to joining Northwest Lexus, I have been involved in managing operations for large global organizations. I am a proud father of three very successful children and have been blessed with 3 grandchildren. I enjoy spending quality time with my wife, children and grandchildren. I love to travel with my family, try different restaurants, see new places and I enjoy vacations and social gatherings. The key to my success in Sales is listening to my guests, building long term relationships and providing solutions which benefit my guests in the long run.

Konstandin  Dimroci
Konstandin Dimroci
Lexus Product Specialist
Bio
Konstandin  Dimroci
Konstandin Dimroci
Lexus Product Specialist

My name is Kosta and I’m proud to have worked on the Sales team at Northwest Lexus since 2017. I was born in Albania and moved to Canada in 2004, and I have worked in the car industry for over 14 years. The favourite part of my job is meeting new clients on a daily basis. In my free time, I enjoy taking and developing black and white photography. When I’m not working, you can also find me working on my lawn or watching hockey.

Jagmeet Singh
Jagmeet Singh
Lexus Product Specialist
Bio
Jagmeet Singh
Jagmeet Singh
Lexus Product Specialist

My name is Jagmeet Singh & I've been a Sales Consultant at Northwest Lexus since 2019. I was born and & brought up in India where I also graduated as a Pharmacist in 2007 Punjab, India. I am fluent in English, Punjabi & Hindi. I have worked at different sales roles in India and Africa. Since moving to Canada in 2015 automotive sales has become became my passion. My favourite part of the job is connecting with different people & at the same time new cars & new technology pumps up my adrenaline. I am very passionate about automotive sales ever since I jumped into it. In my free time I enjoy watching some sports (UFC and cricket) & in summers I like to do bbq and some gardening.

Raj Singh
Raj Singh
Lexus Product Specialist
Bio
Raj Singh
Raj Singh
Lexus Product Specialist

My name is Raj Singh, and I am a Sales Consultant at Northwest Lexus. I am proud to have joined the amazing team at Northwest Lexus in early 2020. Born in India, I entered the culinary world, and worked for some of the finest hotels and restaurants known worldwide as a Chef. I am fluent in English, Hindi, Punjabi, and some Oriya. The transition from kitchen floor to the sales floor provided me with the opportunity to interact with guests and exercise my belief in hospitality. Working for a world class brand such as Lexus further elevates my excitement and appreciation for the finer things. In my free time, I enjoy gardening and making my smart home smarter. I am fascinated by the technological advancements in electronics and like to keep up to date with new developments.

Mukesh Das
Mukesh Das
Lexus Product Specialist
Bio
Mukesh Das
Mukesh Das
Lexus Product Specialist

I have more than twenty years of experience with multiple automobile brands in both India and Canada, and I was thrilled to join the Northwest Lexus family recently. I have a real passion for car sales, meeting new people, and helping them find their dream car. In my free time, I love watching movies and reading car blogs. Come see me for any and all of your automotive needs! I’d love to help.

Patrick Magarelli
Patrick Magarelli
Lexus Product Specialist
Bio
Patrick Magarelli
Patrick Magarelli
Lexus Product Specialist

I’ve worked in the auto industry since 2015. Since joining the Northwest Lexus family, my number-one priority is delivering an exceptional luxury car-buying experience to each and every guest. I look forward to meeting you during your next visit to Northwest Lexus!

Amjad Al Bochi
Amjad Al Bochi
Lexus Product Specialist
Bio
Amjad Al Bochi
Amjad Al Bochi
Lexus Product Specialist

I am excited to have joined the Northwest Lexus family in 2021. I have more than 25 years of Marketing and Sales experience in a variety of industries. When I decided to shift my career to Automotive Sales about 4 years ago, I knew I would be doing what I am passionate about: meeting new people, listening to their stories, creating beautiful memories and helping guests realize their dreams! I am a proud graduate of the University of Ottawa with an MBA in Marketing and a Bachelor’s Degree in Economics. I am fluent in English and Arabic. One of the things I love the most about working for Northwest Lexus is the opportunity to meet amazing people and build long-term relationships with them. Guest experience is everything and it is my job is to make sure you experience the best customer service while you are choosing your next vehicle. When I’m not working, you will find me enjoying family time, hiking or hitting the open road with long trips and adventures. Come see me at Northwest Lexus so you can experience amazing!

Mia Policaro
Mia Policaro
Remarketing Specialist
Bio
Mia Policaro
Mia Policaro
Remarketing Specialist

My name is Mia Policaro and I’m a Remarketing Specialist at Northwest Lexus. I’m proud to have worked on the sales/pre-owned sales team at Northwest Lexus since 2020. I’m a proud graduate of Ryerson University, and I’ve worked for the Policaro Group since 2016. The best part of working at Northwest Lexus is being part of such a talented and hard-working team.

Paisley Lavega
Paisley Lavega
BDC Coordinator
Bio
Paisley Lavega
Paisley Lavega
BDC Coordinator

My name is Paisley Lavega and I am the Business Development Coordinator for our Leasing Portfolio at Northwest Lexus. I have been working with the Policaro Group since 2017 and have enjoying seeing how much our group has blossomed since the start of my career here. Within these years, I have had the opportunity of taking on different roles, including Delivery Specialist and in addition, assisting as a Pre-Owned Vehicle Coordinator at Family Honda, where I originally started. I am a proud student of York University, where I major in Psychology and minor in Women Studies. I come from a background full of car and motorcycle enthusiasts, which is why I found it so effortless to also pursue a career in the automotive industry. Working with the Policaro Group has been nothing short of exciting and I look forward to starting every morning getting to meet new faces, enjoy our awesome team and giving our vibrant guests the most memorable Lexus experience ever. On my time off, I enjoy travelling, attending racing events, doing cooking tutorials, dancing to Latin music and being a mom!

Margaret  Oliveira
Margaret Oliveira
Retention Coordinator
Bio
Margaret  Oliveira
Margaret Oliveira
Retention Coordinator

I started in the automotive industry by chance some 24 years ago. I have worked for other brands and groups, until I found my home with the Policaro Group. On my off time I enjoy spending time with my daughter and our fur babies.

Tiffeny Ramnauth
Tiffeny Ramnauth
Customer Concierge
Bio
Tiffeny Ramnauth
Tiffeny Ramnauth
Customer Concierge

Hello there! My name is Tiffeny and I’m one of our Customer Concierges here at Northwest Lexus. I have been part of the team for 2 years. Before being a part of the automotive industry I worked in fashion retail for a number of years. I love seeing our guest's happy faces after they buy their dream Lexus and I’m so happy to be a part of this exciting time for you all! In my free time I love to be outdoors, trying new restaurants and settling down with a good book or movie.

Natasha Herrera
Natasha Herrera
Customer Concierge
Bio
Natasha Herrera
Natasha Herrera
Customer Concierge

Hi, I'm Natasha and I'm proud to be a newer addition to the Policaro team! You'll find me at the Northwest Lexus front desk, with a friendly smile and ready to help - I'm a Customer Concierge. Although I'm new to the automotive world, I have an extensive history in customer service excellence paired with a strong clerical background. I speak two languages fluently (now half way into my third!), love to read, travel and watch live sports and music. I can't wait to be a part of your new car journey.

Service

Andy Couto
Andy Couto
Assistant Service Manager
Bio
Andy Couto
Andy Couto
Assistant Service Manager

I like working at Northwest Lexus not just because we’re a world leader in dependability, but also because I love our team of passionate people! I’m fascinated by our industry’s technological innovations and how they improve our everyday lives. In my free time, I enjoy gardening, landscaping, and spending time with friends and family.

Mark  Vas
Mark Vas
Service Advisor
Bio
Mark  Vas
Mark Vas
Service Advisor

One of the great parts of my job is seeing how guests trust us with their vehicles year after year… and sometimes even decade after decade. I think Lexus builds the best-engineered vehicles on the road, especially my personal favourites the LS 400, the LFA and the 2011 IS 350 AWD. When I’m not working on something automotive, you’ll find me on one of my N+1 bicycles, on a plane going somewhere I’ve never been before, or trying out a new restaurant. Stop by Northwest Lexus and say hello!

Jabeen Gu
Jabeen Gu
Service Advisor
Bio
Jabeen Gu
Jabeen Gu
Service Advisor

My name is Jabeen and I’ve worked for Toyota/Lexus for over ten years. I speak Korean fluently and am proud to have attended Centennial College. In my free time, I enjoy staying active, especially hiking and biking with my children.

Asad Khan
Asad Khan
Internal Advisor
Janice  Mavroidis
Janice Mavroidis
Warranty Administration
Bio
Janice  Mavroidis
Janice Mavroidis
Warranty Administration

Hello and welcome to Northwest Lexus. My name is Janice and I am the Warranty Administrator. I am proud to say I have worked here, with my amazing team, since 2002 and I am not done yet! I love long walks, gardening, spending time with my family and watching the birds at the feeder - while chasing away those pesky squirrels!

Barry  Brown
Barry Brown
Lexus Technical Expert
Bio
Barry  Brown
Barry Brown
Lexus Technical Expert

I started as an apprentice at a Triumph dealership in 1971 in Scotland. I came to Canada in 1988—so many years working “in the shop”! Outside of work, my wife and I look after five of our seven grandkids, so I often say my main goals and interests are peace and quiet! At work, however, I’m all about the “Pursuit of Perfection.” If you were to ask me what I like most about Northwest Lexus, I’d have to say it’s the support and that I get to keep up with all the exciting new technology.

Kathryn  Wong
Kathryn Wong
Service Valet Coordinator
Bio
Kathryn  Wong
Kathryn Wong
Service Valet Coordinator

Ever since I was little, cars have always fascinated me! I bring over twenty years of customer service experience to the Northwest Lexus Service team, and I love building relationships with our guests. When I’m away from the service desk, I enjoy indulging in online shopping, spa days and travelling.

Sasha Roberts
Sasha Roberts
Service BDC Coordinator
Bio
Sasha Roberts
Sasha Roberts
Service BDC Coordinator

I grew up in the automotive industry, but I also have eighteen years of experience working in the entertainment industry, from record labels to casinos. A few years ago, I finally found the career I was looking for. I’m proud and excited to carry on my family’s passion for cars as a BDC specialist at Northwest Lexus!

Ryan  Ramdeen
Ryan Ramdeen
Service BDC Coordinator
Bio
Ryan  Ramdeen
Ryan Ramdeen
Service BDC Coordinator

Before joining the team at Northwest Lexus, I worked at McLaren Toronto as a detailer and dealership service assistant. I also have a background in finance, obtaining my BBA from the University of Guelph. I’m very passionate about cars, and I have especially strong knowledge of Japanese/JDM vehicles. What I love most about Northwest Lexus is our outstanding customer service and the exceptional quality of the cars. In my spare time, I also enjoy basketball, fishing, wakeboarding and snowboarding.

Arjuna Ganhewage
Arjuna Ganhewage
Service BDC Coordinator
Nina Mahar
Nina Mahar
Service Concierge
Bio
Nina Mahar
Nina Mahar
Service Concierge

Hi! I’m Nina, and I’m one part Hospitality and Sales Director, two parts geek, and three parts loving mom! (Is that too many parts?) I’m passionate about leadership and professionalism. Serving your needs is my top goal here at Northwest Lexus.

Parts

Marco Furgiuele
Marco Furgiuele
Parts Manager
Bio
Marco Furgiuele
Marco Furgiuele
Parts Manager

I’ve worked in the automotive parts business for over two decades. I’ve always been passionate about luxury cars, and I’m always excited by how car technology changes and improves over the years. Outside of work, my favourite hobbies are playing hockey and golf, but I especially love spending my free time with my wife and two kids.

Mahesh  Tailor
Mahesh Tailor
Parts Advisor
Bio
Mahesh  Tailor
Mahesh Tailor
Parts Advisor

I come from an extensive automotive background: over twenty-three years of experience at a family car parts business in Kenya, plus well over a decade of experience with Lexus in Canada! On my days off, you can find me on the golf course or the squash court.

Nash Gopaul
Nash Gopaul
Parts Receiver
Bio
Nash Gopaul
Nash Gopaul
Parts Receiver

I started out at Northwest Lexus as a wash bay attendant, but I currently enjoy working in our Parts department. I have a college degree in Automotive Parts and Service Operations, but I’ve been passionate about cars since I was a kid, so the parts department is a perfect fit for me!