The service with Northwest Lexus is always above par! I love the appointment reminder email – I was able to provide dates that I am available and details on the service I need to book. When NWL called to confirm my appointment, they offered to pick up the car for me – extremely convenient. Conversing with Andy on the status of my vehicle during the appointment is always uplifting. He is so upbeat, accommodating, and explains the details of the service fully to me. Thank you,