When my wife car needed to be replaced we decided to purchase a second Lexus because of the brand and the excellent service we have received from Northwest Lexus, Mr. Tom Berger as our service advisor. One Saturday we were out and picked up a nail in the tire, called Mr. Berger, he told us to bring the car in, no hesitation. Arrived at 3:45 pm (closes at 4:00pm) we were out within ten minutes. We are extremely satisfied with the professionalism from Mr. Berger and his knowledge with the Lexus vehicles. Northwest Lexus value their guest.